Terms and Conditions | Viral Audio
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Terms and Conditions | Viral Audio
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Terms and Conditions

Terms and Conditions

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order online or by phone indicates your acceptance of these terms and conditions. Viral Audio reserves the right to make changes to this site and these terms and conditions at any time.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Viral Audio reserves the right to limit quantity on any and all products. We may contact you regarding adjustments to your order, including but not limited to tax and shipping. If any adjustments are made to your order you will be informed via an email prior to us billing you. The charges at checkout may not be final, pricing and availability is subject to change without notice. Viral Audio reserves the right at any time after receipt of your order to accept or decline your order for any reason. Please be aware that all calls may be monitored and/or recorded for quality and training purposes. We shall not be bound to supply before we have received cleared funds in full. We reserve the right to perform a credit check and to reject/not to offer certain forms of payment and to refer you to our other forms of payment. We may ask for further proof that you are fully entitled to use a card (or other form of payment) that you have used to purchase the Products before releasing your Product.

Copyright and Trademark Notice

This site is owned and operated by Viral Audio. All materials appearing on this site, including but not limited to text, design, logos, graphics, and images may be the sole property of Viral Audio. The content of this site may be used only for the purpose of shopping or placing an order. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without the express written permission of Viral Audio. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

 Disclaimer and limitation of liability

To the fullest extent possible pursuant to the applicable law, Viral Audio disclaims all warranties, expressed or implied, with respect to products sold on the Viral Audio website, including but not limited to, merchantability and fitness for a particular purpose. Viral Audio does not make any representations regarding the validity, accuracy or reliability of, or the results of the use of the materials or products on the site or on any sites linked to this site. You agree that the sole and exclusive maximum liability Viral Audio arising from any product sold on the Viral Audio website shall be the price of the product ordered. Under no circumstances, including but not limited to negligence, shall Viral Audio, its’ officers or other representatives be held liable for direct, indirect, special, incidental or consequential damages including but not limited to harm to equipment and/or personal injury or death arising out of the use, or the inability to use a product sold on this site.

Typographical Errors

While we make every effort to ensure the products information and pricing on our website is accurate and current, there may be instances where inaccurate or incomplete data is displayed. In the event that item data is incorrect, such as listed with an incorrect price, availability, or with incorrect information, Viral Audio shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event an item is mispriced,  Viral Audio at our sole discretion, will do one of the following:

a.) If an item is priced lower then the displayed price, you will be charged the lower amount and we will ship the item.

b.) If an item is priced higher than the stated amount, we will either contact you for instructions or cancel your order and notify you of such cancellation. If we cancel your order after your payment has been processed, we will issue you a full refund.

We reserve the right to correct and/or update the content on our website at anytime without notice.

Return of merchandise and Warranty

We want you to be completely satisfied with your purchase.

Therefore, we provide a 7 day money-back satisfaction guarantee on anything you purchase from Viral Audio. You can return purchases with no questions asked for refund if returned in original packaging. Refunds are subject to inspection of item(s) and all returns are subject to a 15% restocking fee if item is no longer in BRAND NEW condition. If the product is as new the customer will only be charged for the costs incurred to courier the product to and from the customer.

Please re-package safely and include all original product packaging.
Viral Audio reserves the right to refuse a refund if the item is damaged from misuse, items are missing, or if the product is altered in any way.

All items are covered by either a 12/24/36 month warranty (product depending) which will be honoured directly by Viral Audio and the South African agents of the product. Note: All products will be assessed by the agent for a warranty claim. If there are any repairs to be carried out at the clients expense, confirmation from the client must be done in writing before work to commences. If the is product is faulty and is a warranty clam we will either repair/replace/refund depending on stock availability. If the product is no longer in production contact will be made with to client to make arrangements for either replacement/Upgrade/Refund of the faulty product. Viral Audio or its affiliates are not responsible for damage or loss of any kind that may occur as a result of using or misusing any product purchased from us.

Please email us should you need to return an item
We will reimburse your shipping fee if its a warranty claim, we will also pay for the return shipping. We will not reimburse you for your shipping to us and back to you if its not a warranty claim due to ,negligence/improper installation/product care or maintenance/act of God and including whatever falls outside terms and conditions of the brands warranty policies. For any other returns, not classified as a warranty claim, the customer will be liable for all shipping costs involved.

Please note Viral Audio will always try accommodate our customers, we are here to help you and stay loyal to you. We will always try our utmost to make sure you are being treated fairly by all our suppliers when it comes to product defects/factory design flaws and warranty claims.

Shipping Terms and Conditions

Viral Audio (PTY) Ltd typically ships out orders within one business day after they have been placed (this excludes weekends & public holidays). We try our best to ship out all orders the same day if they are paid for before 12pm, depending on product availability.
We ship countrywide at no cost, to your door! We use a courier service and do not deliver to the post office. All parcels in transit are insured by Hollard Insurance to ensure no-matter what may happen in transit, the customer will always receive their goods.
We do overnight service to major centres, but can take a few days to outlying areas. Viral Audio does not ship outside South African Borders for the time being.
Please note – large items might take an extra 1-2 days shipping time. And deliveries to remote areas may take anywhere from 3-7 working days.

You will receive a shipping confirmation email (with a tracking number/ waybill number) as soon as your order has been processed and dispatched.

Delivery times are estimates only and we are not be liable for any delays caused by the courier company.

PLEASE NOTE – We can not ship to certain townships, farms, plots or extreme outlying areas. This being down to the courier companies not servicing these remote areas. In some cases Viral Audio will try its utmost to make special arrangements. Unfortunately this will be at the customers expense, in these instances. For any special delivery requests, please email info@viralaudio.co.za with your delivery request before placing your order online.

Payment is due before shipment, unless credit terms have been arranged in advance. No item will be shipped out until Proof of Payment has been emailed to sales@viralaudio.co.za or faxed to (086)4008 468
We allow a maximum of 3 days to complete order payment. Failure to do so will result in the order being cancelled.

SALES: May have a shipping fee. It will be specified in products description if shipping costs must be added.

Payment Methods

These are the available methods of payment for purchases on ViralAudio.co.za:

Delivery

Free delivery anywhere within South Africa on all orders. Shipping is guaranteed by ViralAudio.co.za underwritten by Hollard and subject to terms and conditions specified by GlobeFlight.com