Shipping Terms and Conditions
Viral Audio (PTY) Ltd typically ships out orders within one business day after they have been placed (this excludes weekends & public holidays). We try our best to ship out all orders the same day if they are paid for before 12pm, depending on product availability.
We ship countrywide at no cost, to your door! We use a courier service and do not deliver to the post office. All parcels in transit are insured by Hollard Insurance to ensure no-matter what may happen in transit, the customer will always receive their goods.
We do overnight service to major centres, but can take a few days to outlying areas. Viral Audio does not ship outside South African Borders for the time being.
Please note – large items might take an extra 1-2 days shipping time. And deliveries to remote areas may take anywhere from 3-7 working days.
You will receive a shipping confirmation email (with a tracking number/ waybill number) as soon as your order has been processed and dispatched.
Delivery times are estimates only and we are not be liable for any delays caused by the courier company.
PLEASE NOTE – We can not ship to certain townships, farms, plots or extreme outlying areas. This being down to the courier companies not servicing these remote areas. In some cases Viral Audio will try its utmost to make special arrangements. Unfortunately this will be at the customers expense, in these instances. For any special delivery requests, please email firstname.lastname@example.org with your delivery request before placing your order online.
Payment is due before shipment, unless credit terms have been arranged in advance. No item will be shipped out until Proof of Payment has been emailed to email@example.com or faxed to (086)4008 468
We allow a maximum of 3 days to complete order payment. Failure to do so will result in the order being cancelled.
SALES: May have a shipping fee. It will be specified in products description if shipping costs must be added.