Return of merchandise and Warranty
We want you to be completely satisfied with your purchase.
Therefore, we provide a 7 day money-back satisfaction guarantee on anything you purchase from Viral Audio. You can return purchases with no questions asked for refund if returned in original packaging. Refunds are subject to inspection of item(s) and all returns are subject to a 15% restocking fee if item is no longer in BRAND NEW condition. If the product is as new the customer will only be charged for the costs incurred to courier the product to and from the customer.
Please re-package safely and include all original product packaging.
Viral Audio reserves the right to refuse a refund if the item is damaged from misuse, items are missing, or if the product is altered in any way.
All items are covered by either a 12/24/36 month warranty (product depending) which will be honoured directly by Viral Audio and the South African agents of the product. Note: All products will be assessed by the agent for a warranty claim. If there are any repairs to be carried out at the clients expense, confirmation from the client must be done in writing before work to commences. If the is product is faulty and is a warranty clam we will either repair/replace/refund depending on stock availability. If the product is no longer in production contact will be made with to client to make arrangements for either replacement/Upgrade/Refund of the faulty product. Viral Audio or its affiliates are not responsible for damage or loss of any kind that may occur as a result of using or misusing any product purchased from us.
Please email us should you need to return an item
We will reimburse your shipping fee if its a warranty claim, we will also pay for the return shipping. We will not reimburse you for your shipping to us and back to you if its not a warranty claim due to ,negligence/improper installation/product care or maintenance/act of God and including whatever falls outside terms and conditions of the brands warranty policies. For any other returns, not classified as a warranty claim, the customer will be liable for all shipping costs involved.
Please note Viral Audio will always try accommodate our customers, we are here to help you and stay loyal to you. We will always try our utmost to make sure you are being treated fairly by all our suppliers when it comes to product defects/factory design flaws and warranty claims.